Got hold of this recently. It's a guide to driving a bus on the 409 service? Anyone who uses it surely knows that it's had it's problems. I have seen the gaps in service whilst being in Ashton and recently noticed i lot of older buses on the route. This guide tells drivers how to answer customer complaints and whats being done for the route. Will see if anything improves. But with oldham town centre being held to ransome by metrolink works and Oldham first depot suffering staffing shortages i doubt it will be anytime soon.